There are two very important reasons why General Motors is not doing well: Poor quality. Poor customer service.
It's no wonder why GM's stock fell to its lowest level since 1954!
I HAD a Chevrolet Cavalier. There were so many problems with it. This last repair brought on a whole new set of problems with their customer service.
Without going into the details, work was done on my car that ruined another working part. The service department refused to pay for the damage. I complained to the corporate office. After their "investigation", they told me that they were not responsible for the ruined part. They came to this conclusion solely based on the service manager's word, which constantly changed according to the evidence provided.
Apparently, a customer's word doesn't matter to them. To top this all off, the corporate office didn't even have a copy of the invoice/ service ticket, which supports my claim and refutes the statements made by the service department.
I have my new Toyota and I love it!
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Do not invest your money in a company that both makes poor quality cars and doesn't believe in good customer service.
